Claims Technical Review Specialist

Position Summary The Claims Technical Review Specialist provides advanced technical review of all types of claims in accordance with Company guidelines, client needs, and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Performs technical review and analysis of all types of claims, including large dollar and technically complex claims, to ensure accuracy and adherence to prescribed procedures and plan guidelines.

Coordinates appeals through research and documentation; generates denial or approval letters. Coordinates predetermination reviews and performs analysis to determine benefit allowance and benefit category on all types of claims. Perform all functions of Third-Party Recovery (TPR); communicates with members, dependents, insurance companies, providers, and attorney offices throughout the process.

Maintains and updates TPR files providing related itemizations and reports as needed. Processes refunds, voids, and overpayments, including related claim adjustments, file audits, monthly reports, and responses to general correspondence. Processes time loss claims and communicates with local union offices, medical service providers, employers, and members.

Reviews and interprets new benefit plans or plan changes. Tests benefits, develops resource materials, and assists as a resource for staff and management. May provide back-up phone coverage or processing employee claims as needed.