Key Account Manager, DACH

Join Our Mission Learnlight is an EdTech company that believes in putting people first. We take every opportunity to do that with enthusiasm, initiative, and commitment. We find joy and deep satisfaction in delighting our clients, empowering our learners, and helping our team to excel in everything they do.

Our mission is to help organizations develop human skills to understand, empathize, and connect effectively with others in the global workplace. We exist to close the gap between strategy and execution by building communication skills that make companies collaborate more effectively: language, cultural intelligence and interpersonal fluency.

We do this through a combination of best-in-class trainers and a leading, AI-powered platform. Combined with a long-term, sustainable approach, we aim to safeguard our people, the communities we serve, and our planet. Your Career Opportunity In this exciting new career opportunity, you’ll be reporting to the Growth Director, Germany on full-time hours and working from home remotely.

As a Key Account Manager, you’ll manage the most significant strategic clients whose communication needs are integral to their core business functions. Collaborating with our internal teams, you’ll play an essential role in: Driving revenue growth by achieving sales targets and expanding existing client accounts through upselling and cross-selling our communication skills programs Developing and executing strategic account plans to identify new opportunities, increase client spend and maximize the long-term value of key accounts Building strong relationships with key decision makers and stakeholders, identifying opportunities across departments, subsidiaries, and international teams Managing contract renewals and negotiations to demonstrate value, strengthen client loyalty, and secure long-term partnerships Managing the sales pipeline and revenue forecasts, maintaining accurate CRM records and providing timely sales reports Collaborating with Client Success, Marketing, Sales Operations, and Product teams to drive successful program adoption, client satisfaction, and account growth What You'll Offer 5+ years of experience in B2B sales or key account management, with a track record of achieving sales targets and growing existing client accounts Strong consultative selling, negotiation, and closing skills, including experience in upselling, cross-selling, and contract renewals Excellent relationship-building and stakeholder management skills, with the ability to develop long-term partnerships with international clients and senior decision-makers Experience with strategic account planning and structured sales methodologies, such as MEDDICC, to qualify opportunities, navigate complex sales processes, and drive revenue growth Fluent English and the confidence to communicate effectively with international clients; German language skills are a plus Strong organizational and analytical skills, including proficiency in CRM systems, sales pipeline management, revenue forecasting, and sales reporting What We Offer Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable).