Managing Project Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Account + Project Management ● Management of multiple Phase X Workday projects and/or Workday Launch projects using the Workday Methodology.

● Successfully kickoff engagements with the client communicating timeline, deliverables, and logistics. ● Manage the engagement within the package level and timeline. ● Oversight of ticket execution and maintenance in our ticket management system ensuring adherence to SLAs/internal process.

● Obtain project plan approval from the customer and agree upon acceptance criteria for project stages and deliverables as needed. ● Evaluate and track risks, develop mitigation plans, and execute mitigation plans for engagements. ● Provide account status to both internal and client stakeholders.

● Represents Syssero to customers and other external sources in a manner that is consistent with our mission, values, and culture. ● Identifies, quantifies and forecasts variances to budget, scope and schedule. Oversee the implementation of corrective actions when necessary.

● Manages changes to the account and/or project scope, budget, and schedule. Document changes, update project plans, and facilitate customer acceptance. ● Establishes and maintains client relationships.

Communicates feedback to leadership on client escalations and satisfaction when necessary. ● Formalizes final acceptance for the account and/or project and completes necessary closeout activity both internally and with the client. ● Use appropriate and creative techniques to gain, maintain and improve customer long-term relationships.