IT System Administrator – AI

We’re UserTesting —the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch.

With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence.

Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. OVERVIEW We are seeking a highly skilled and proactive IT System Administrator with deep expertise in IT systems and a strong working knowledge of AI tooling and infrastructure.

This role sits at the intersection of traditional enterprise IT administration and the rapidly evolving AI enablement space. You will play a hands-on IC role in deploying and maintaining the AI tools, agents, and infrastructure that support UserTesting ’s broader AI initiatives, along with other more traditional IT responsibilities. Target ratio is a 80/20 split of AI “building” vs Traditional SysAdmin work.