Account Lead

Threespot designs and builds websites and digital platforms for nonprofits, foundations, and cultural institutions. Our Account Leads (Producers) run digital strategy, brand, website, and web-based application design and development projects, providing day-to-day leadership to both client and internal teams. They build deep relationships with their clients by operating as a strategic partner and helping clients level up their digital communications to achieve their goals and missions.

They possess a holistic understanding of project planning, budget control, project tracking and reporting, risk analysis, and quality assurance, as well as how to grow their accounts and win new work. If you want to work for clients who are making a difference and not just a profit, we should talk

Responsibilities

• Owns growth on assigned accounts.
• Identifies opportunities for additional work, pitches ideas to clients, and leads the effort to scope and win it.
• Makes sure clients understand the full range of Threespot ’s services.
• Cultivates durable, trusting client relationships.
• Can build relationships with clients even through difficulties.
• Leads and navigates challenging conversations to reach a solution.
• Builds and manages project plans and budgets for projects ranging from quick-turnaround engagements to large-scale, multi-year website development projects, as well as creative services retainers.
• Delivers projects on time and on budget.
• Manages multiple concurrent projects across several accounts.
• Consistently keeps administrative tasks up to date.
• Appropriately prioritizes work to address time-sensitive or otherwise important needs over less critical work.
• Supports business development by contributing to scoping, scheduling, and budgeting proposals and by pitching our client service and project management capabilities.
• Can pull a team together to discuss the project approach, gather estimates, and suggest ways to tackle novel or new projects.
• Leads cross-functional, multi-allocated teams, including Creative Directors, Strategists, User Experience specialists, Designers, and Developers.
• Contributes ideas to conversations and facilitates collaborative discussions to help the team arrive at solutions.
• Understands each teammate’s role well enough to help them problem-solve and speak to clients about their work