Claims Manager

At Fix Network, we build highways of connections! Our story began in 1992 with the founding of Fix Auto Collision in Quebec, Canada. As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position.

This is an exciting time for Fix Network and we need people with great adaptability to be part of our incredible team! Step on the gas and explore the exciting daily road of a Claims Manager at Fix Network! Fix Network is looking for a Claims Manager who loves to put the foot to the floor!

In this role, you will be responsible for delivering exceptional customer service while managing automotive glass claims in accordance with company policies, insurer requirements. This role is responsible for reviewing and processing claims, responding to inbound queue calls, resolving claim-related inquiries, and ensuring the accuracy and completeness of claim documentation.

The daily road of a Claims Manager at Fix Network Manage automobile glass claims from receipt through resolution in accordance with company policies, insurer and requirements. Review and validate invoices, supporting documentation, and claim details to ensure accuracy and compliance with insurer pricing agreements and program requirements.

Verify vehicle information, parts, labour, and supporting documentation before approving claims. Respond to inbound queue calls from customers and participating repair facilities in a professional, courteous, and timely manner, providing claim updates, answering inquiries, and resolving issues whenever possible. Communicate with glass repair facilities, insurance partners, and internal stakeholders to resolve claim discrepancies and outstanding issues.