Manager of Client Management, CORE East Segment – Cigna Global Health Benefits (

This role is responsible for the strategic leadership, management and direction of a team of Client Managers accountable for achieving assigned financial, retention, growth and client experience objectives across the CORE East portfolio for Cigna Global Health Benefits (GHB) within the Americas

The role

leads the team in developing proactive, consultative client strategies for a portfolio of complex and strategically important clients, while establishing and maintaining strong relationships with clients, brokers and key internal matrix partners. This position reports to the Vice President of Client Management – CORE Segment for GHB

Key responsibilities

Directly manages a team of Client Managers and is accountable for the overall performance of the CORE East Team portfolio against key measures, including persistency, revenue, membership growth, client experience and execution of strategic priorities. Drives disciplined portfolio management and renewal execution across CORE East, including early identification of retention and earnings risks, development of client-specific strategies, and partnership with Sales and Underwriting to achieve sustainable persistency, membership and revenue growth.

Accountable for overall talent development, leadership, motivating talent and molding high performers. Responsible for hiring, managing, and developing team with a focus on empowering members to grow professionally, refine key competencies and developing skillsets necessary to move the business forward. Serves in a market-facing leadership capacity for key CORE East accounts and producer/broker relationships.