Hotline Paralegal

Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers. For over 50 years, we have challenged systemic injustices that trap people in poverty and provided legal services that help our clients meet basic needs for housing, income and economic security, family and immigration stability, education, and health care.

LSNYC is the largest civil legal services provider in the country; our staff of more than 600 people in neighborhood-based offices and outreach sites across all five boroughs helps hundreds of thousands of New Yorkers annually. We partner with scores of community-based and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts to maximize our effectiveness.

Our work fights discrimination and helps to achieve equity for all low-income New Yorkers. LSNYC employees have numerous opportunities for growth and professional development, including access to our internal Justice Learning Center, which provides opportunities to earn free CLEs and gain experience as a trainer. Legal Services NYC seeks one intake paralegal to staff the Access Line, our citywide intake hotline.

Access Line paralegals perform an essential role in our agency

The team

serves as an important front line for our work and responds in real time to low-income individuals and families seeking legal help. Access Line paralegal duties include answering phones, performing eligibility screening, entering client information into a database, writing case notes, giving advice under the supervision of an attorney, scheduling appointments, sending appointment letters and follow-up information to clients, and providing outside referrals.